Top artists in Manchester & Marbella accepting bookings
thenailsapp
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Client & Artist Atelier Guide

Frequently Asked Questions.

Learn how our natural-language match engine pairs you with verified technicians, how escrow protects your deposits, and how studio and mobile appointments work.

Reserving Sets • 3 Curated Offers

How does thenailsapp work for booking?

Skip endless back-and-forth in Instagram DMs. Describe your dream set in plain words (e.g., "Short square BIAB overlay with glazed chrome tips this Saturday at 11 AM") or pick an inspo look straight from our Lookbook reels.

Our engine matches your request with top certified technicians in your area (like Manchester or Marbella) who submit 3 upfront offers detailing total pricing and confirmed time slots.

How does the "Pass & Replenish" system work?
You receive 3 tailored offers at a time. If an offer doesn't align with your budget or timing, simply click Pass. Your queue replenishes with a fresh matched artist quote without having to retype your design brief.
Are there any client fees or unexpected salon markups?
thenailsapp is 100% free for clients. You pay zero inquiry fees. Every offer details all-in pricing—including cuticle prep, e-file Russian care, modular art, and any mobile travel fees—so there are no surprise add-ons at the table.
What nail treatments can I request?

Our network of verified technicians covers full aesthetic specialties:

  • BIAB (Builder in a Bottle): Structured overlays for natural nail growth.
  • Russian E-File Manicures: Precision dry cuticle treatment with long-wear finish.
  • Gel-X & Sculpted Tips: Lightweight, damage-free extensions.
  • Bespoke 3D & Bridal Art: Chrome glazes, hand-painted details, and gems.
  • Luxury Spa & Medical Pedicures: Complete foot wellness and gel finishes.

Studio Suites, Mobile Call-Outs & Escrow

How does Stripe Escrow protect my payment?
Never transfer non-refundable cash deposits through personal apps again. When you select an offer, payment is authorized and held safely via Stripe Escrow. Funds are only transferred to the specialist after you inspect the finished set and confirm treatment completion in your dashboard.
What is the difference between Studio and Mobile Call-Out bookings?

Private Studio Suites: You visit the artist's salon table or studio space. Exact addresses, suite numbers, and entry codes unlock automatically once escrow is authorized.

Mobile Call-Outs: The certified nail technician travels to your private residence, hotel suite, or villa with a sanitized, professional setup.

What is the cancellation and refund policy?
You can reschedule or cancel penalty-free up to 24 hours prior to your confirmed slot. The escrow authorization is released immediately back to your original payment card.
How do I chat with my artist before the appointment?
Direct concierge in-app messaging unlocks as soon as your escrow deposit is authorized. You can share reference photos, door entry codes, parking details, or nail allergy notes securely inside your atelier ledger.

Artisan Verification & Memberships

How do nail technicians join and receive verified status?

Technicians join via a quick three-step onboarding flow:

  1. Register: Create your artist credentials.
  2. Verify: Submit your business profile, certification, and hygiene standards.
  3. Configure Atelier: Set your treatment catalog, buffer intervals, working hours, and studio address or mobile radius.

Once approved, you begin receiving direct matched appointment requests with guaranteed escrow deposits.

What are the membership tiers and commission rates?

We believe in transparent terms with zero lead-bidding fees:

  • Free Tier (£0/mo): 25% commission on completed sets. Zero financial risk to get started.
  • Plus Tier (£49.99/mo): 15% commission rate, keeping 85% of your service volume, with verified Google Reviews sync.
  • Pro Tier (£199/mo): Lowest 6% commission rate with Lookbook reel discovery and priority matching.
Can I upload my portfolio to the Lookbook reels?
Yes. Verified artists can publish short-form video clips directly from their atelier dashboard. When clients browse lookbook reels, they can tap to book that specific set directly onto your schedule.

Have a Specific Custom Inquiry?

Our senior atelier concierge team coordinates directly between clients and verified specialists for bespoke requests, bridal parties, or private events.

Speak With Concierge → Explore Looks